Let’s get you to a useful download.
Contact LogoTidy support for processing problems, file corrections, account access, credits, and payment questions.
Contact support
Open Project help inside your workspace to send a private request with the current project and processing step attached. You can read support replies and add details in the same conversation. Replies appear in the project; email notifications are not sent.
Email info@mlabs.ae in English or Arabic. Include the email on your account, your project link or order reference, the step where you got stuck, and what you expected to happen. Never include passwords, login links, API keys, or full card details.
The preparation is paused
Reopen the same project to see its current status. Saved source details should remain available. Use the free retry if offered; if it pauses repeatedly, send the project link to support instead of creating and paying for a duplicate project.
The result needs a correction
Before downloading, use the correction action in Review and describe the exact detail. For an approved export, select the affected file in Download to request its one free repair. If the whole identity is wrong, contact support with the source and project context rather than using multiple unrelated file repairs.
A purchase or credit balance looks wrong
Check Credits & billing for the order and credit activity. A cancelled checkout does not add credits. If payment succeeded but credits are missing, send the order reference to support before purchasing again. Payment refunds and credit returns are different; the service terms explain both.